Who's Who in
Business Academia

    Yuanyuan Zhou

  • Associate Professor
  • Yuanyuan Zhou
  •  
  • Department of Marketing
  • http://english.cm.hust.edu.cn/Faculty___Research/Faculty_Pro...
  • Huazhong University of Science and Technology
  •  
  • 1037 Luoyu Road
    Wuhan
    China
  •  
  •  
  • Contact by e-mail?
  •  
  • 1. Service Strategy—This area investigates the formulation of strategies within service management, encompassing service design, innovation, and delivery models with the objective of optimizing customer experiences and enhancing service efficiency.

    2. Intelligent Digital Services—This domain emphasizes research on service recovery strategies and mechanisms in mobile environments, utilizing artificial intelligence. It examines how digital technologies and smart systems can be leveraged to ameliorate the remediation processes following service failures, thereby enhancing the effectiveness of recovery efforts.
  •  

  • Start A New Search

    If you are a faculty member and are not presently included in our Who's Who in Academia, you may submit a request to be added.

    If you are currently included in our database and have previously established an account, you can update any of the information shown in your record.