Who's Who in
Business Academia

William Hefley

Academic Title: Professor

Name: William Hefley

 

Department: Department of Information Systems & Operations Management

Department Website: http://som.utdallas.edu/isom/index.htm

Institution: University of Texas, Dallas

 

Address: Callier Center - Dallas Campus
1966 Inwood Road
Dallas, Texas 75235

 

Highest Degree:

Date of Degree:

Degree Institution:

 

E-mail: Contact by e-mail?

 

Expertise: Impact of standards (eSCM) on sourcing relationships, clients and service providers
Corporate social responsibility in sourcing
Multi-cultural service engineering
Understanding service encounters
Service quality in assistive settings
Global value chains & value based service management (VBSMTM)
Green IT
IT service management
Service value networks, value configurations and dynamic capability
Service value networks research agenda
Marcellus Shale value chains

 

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