Dr Nikolay Mehandjiev researchers approaches and models which enable non-technical audience to design dynamic service systems. Key techniques used are intelligent software systems and formalised domain knowledge, and an example of a key result is a recursive model linking goals and processes involved in setting up and coordinating the work of dynamic collaborative organisations. The research is grounded in the actual needs of our industrial partners, including IT companies (e.g. SAP, Atos Origin, BT), and automotive companies (e.g. MAN, Magna Intier)